FREQUENTLY ASKED QUESTIONS
Got Questions? We Got Answers.
BASED is built on one principle: what you put on your hair, skin, and body matters.
No cheap, harsh chemicals. No endocrine disruptors. No fillers. Just clean, high-performance formulas that actually perform, so you can both look and feel your best.
This isn't wellness marketing. This is men's care done right — real ingredients, real results, zero shortcuts.
Our formulas are built with premium, naturally-derived ingredients — and not in a fake, greenwashed way.
Depending on what the product is meant for, we've carefully engineered the formulas to deliver results you can see and feel, and that don't come at the cost of your health.
Our blacklist of ingredients we never use is long, and on all our products you can see which are relevant to that particular one. A few amongst a very long list are parabens, sulfates, silicones, and phthalates.
The bottom line is if it doesn't serve you, it doesn't go in.
Because most men don't realize what they're putting on their skin daily.
Drugstore products are loaded with synthetic preservatives, hormone disruptors, and cheap fragrances — ingredients you'd never use if you knew
what they did.
We only use premium non-toxic ingredients — no filler, no shortcuts, no hidden compromises.
Because we're not selling cheap lather and fragrance.
We use ingredients that support your skin, body, and hair routine — things like omega-rich oils, botanicals, and barrier-supporting cleansers that cost more but perform better.
This is premium personal care with zero compromise.
Guys who want to look good, feel good, and smell good — without compromising their health.
Athletes, models, students, fathers — if you care about what you put on your body, BASED is for you.
Whether you're looking to upgrade your personal care, stop using trash, or just feel cleaner and sharper — we got you.
Absolutely not.
We invest heavily in formulating everything from scratch with health, safety, and performance in mind.
If it doesn't meet our internal standards — it doesn't ship. Period.
Because we're grounded in truth and health — not trends.
BASED means no compromise. No fake marketing. No harmful ingredients.
We build products for how men actually live, sweat, shower, and grow — and we do it clean.
Health-first means being on your side if something doesn't work.
That's why we have the BASED GUARANTEE — a 60-Day Satisfaction Guarantee
No awkward returns. No guilt trips. If it's not right for you, we'll refund you.
Start with your scalp and skin — that's your foundation.
The Shampoo & Conditioner bundle is a best-seller for a reason. Or grab our Daily Skincare Duo if you want a complete face care routine from day one.
Start anywhere, there's no wrong door into a better version of yourself.
Our policy is simple. You’ve got 60 days from the day your order is delivered to request a refund, used or unused.
If you’re not happy, email us at support hogeyutefa787@gmail.com, and we’ll take care of it. No need to ship anything back unless we ask for it. Satisfaction guaranteed.
Not always. In most cases, you don’t need to return the product. Just email us, and we’ll handle it.
That’s exactly why we have the BASED Guarantee. If it didn’t work for you, that’s on us. Email us within 60 days and we’ll make it right.
Email hogeyutefa787@gmail.com with your order number and a quick note on what went wrong.
We respond quickly and will get it resolved.
Once your request is approved, your refund will be issued to your original payment method within 3 to 7 business days.
We’ll make it right every time.
Send us a photo and your order number. We’ll replace it right away, no return needed.
We don’t offer direct exchanges, but you can get a refund and place a new order.
If you want help choosing a better fit, reach out and we’ll guide you.
We’re flexible. If there’s a real issue and you’re close to the window, email us. We treat our customers like people, not policies.
If we messed up by sending the wrong item or a damaged product, yes.
If it’s just a standard refund, shipping isn’t included.